FAQs

FAQ’s

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General Question

A lumper service unloads and loads freight from containers and trailers. At Canada Lumper Services Inc., our “logistics athletes” unload, palletize, shrink-wrap, sort, and stage freight so your warehouse team can focus on core operations. We work with floor-loaded containers, palletized freight, mixed SKUs, food distribution, retail, manufacturing, and 3PL facilities across Canada.

CLS combines flat-rate lumping, fast unload times, and KPI-driven performance. Many warehouses use hourly labour and end up paying more for slower unloads. We complete most containers in a fraction of the time, reduce detention fees, and help warehouses hit KPIs consistently.
We are known for being Fast, Efficient and Reliable—with a 99.9% KPI record reported by our customers.

Flat-rate lumping means you pay one predictable price per container, regardless of how long the job takes.
This eliminates:

  • Overtime

  • Slow labour

  • Carriers charging detention for missed unload windows

  • Unpredictable billing
    Our clients often save 20–40% compared to hourly unloaders.

Yes. We specialize in urgent container unloading, late arrivals, missed appointments, and carrier pressure situations.
If you have a container sitting in your yard creating detention, we can dispatch a team same-day.

CLS uses flat-rate pricing based on:

  • Container size

  • Floor-loaded vs palletized

  • Number of SKUs

  • Weight of cartons

  • Special requirements (sorting, wrapping, labeling, etc.)

Our flat-rate system keeps your budget predictable and helps you avoid paying overtime or slow hourly labour.

Yes. All CLS logistics athletes are:

  • Fully trained on safety + warehouse procedures

  • Covered by WSIB, liability insurance, and workplace safety programs

  • Background-screened

  • Experienced with pallet jacks, staging, wrapping, and warehouse KPIs

Yes. We support multi-site warehouses, 3PL networks, and seasonal surges.
We can scale crews for peak seasons, promotions, and container spikes.

Canada Lumper Services Inc. provides flat-rate lumping, container unloading, palletizing, and warehouse labour support across all major logistics hubs in Ontario, including:

Greater Toronto Area (GTA)

  • Toronto

  • Mississauga

  • Brampton

  • Etobicoke

  • North York

  • Scarborough

  • East York

  • York

  • Vaughan

  • Concord

  • Woodbridge

  • Markham

  • Richmond Hill

  • Thornhill

  • Pickering

  • Ajax

  • Whitby

  • Oshawa

Peel Region & Halton Region

  • Mississauga

  • Brampton

  • Bolton

  • Caledon

  • Oakville

  • Burlington

  • Milton

  • Georgetown

York Region

  • Vaughan

  • Markham

  • Richmond Hill

  • Newmarket

  • Aurora

Southwestern Ontario Logistics Corridor

  • Hamilton

  • Stoney Creek

  • Burlington

  • Brantford

  • Guelph

  • Kitchener

  • Waterloo

  • Cambridge

  • London

Simcoe County & Surrounding Areas

  • Barrie

  • Innisfil

  • Bradford

  • New Tecumseth / Alliston

  • Orillia

Niagara Region

  • St. Catharines

  • Niagara Falls

The most common containers CLS unloads, but not limited to:

  • 20ft, 40ft, 40HC, 53ft trailers

  • Floor-loaded freight

  • Palletized and mixed freight

  • Heavy SKUs, fragile items, food products, retail goods, furniture, and more
    We service dry, refrigerated, and frozen shipments.

Our flat-rate crews typically unload standard containers in 1–3 hours, depending on SKU count and carton weight.
Heavy or high-SKU loads may take slightly longer, but our KPI-focused teams consistently outperform hourly labour.

Yes. Through Onsite Staffing Inc., our sister company, we provide:

  • General labour

  • Order pickers

  • Palletizing support

  • Forklift operators

  • Warehouse associates

  • Temporary, seasonal, or long-term staffing

We cover both lumping and full warehouse staffing, making us a one-stop logistics labour partner.

Where there is a need, we are there. Some of the industries we work heavily with:

  • Food distribution centers

  • Retail distribution (big box + specialty)

  • 3PL warehouses

  • E-commerce fulfillment centers

  • Manufacturing and industrial facilities

  • Import/export companies

If your facility receives containers or trailers, CLS can support you.

You can book through:

  • Our dispatch line (same-day available)

  • Email

  • Text

  • Standing weekly schedules

We offer early morning, daytime, overnight, and weekend availability across the GTA and surrounding regions.

We’re here 24/7

Hourly workers are paid by the hour, so slow unloads cost you more.
Flat-rate lumpers are paid to finish quickly, meaning:

  • Faster unload times

  • Lower costs

  • No overtime

  • Stronger carrier KPI performance

  • Fewer dock delays

  • Better flow for inbound receiving teams

This is why many warehouses switch to CLS.

CLS was built in real warehouses by people who understand logistics challenges firsthand.
We are:

  • Family-run in Ontario

  • KPI-driven

  • Flat-rate only (no time-wasting hourly labour)

  • Fast, Efficient, Reliable

  • Transparent—no hidden fees

Our clients consistently report better unload times and fewer issues when switching to CLS.

Yes. At Canada Lumper Services Inc., every company we work with is considered a partner, not just a customer. We build long-term relationships based on reliability, transparency, and performance.

We offer:

  • Daily, weekly, or monthly container programs

  • Fixed flat-rate bundles

  • Dedicated lumper crews assigned to your facility

  • Combined Lumping + Onsite Staffing solutions

  • Peak season surge support

  • Custom pricing for high-volume partners

Our goal is to become a seamless extension of your warehouse operation, consistently helping you hit KPIs, manage labour costs, and keep your inbound flow running smoothly.

You can request a quote by contacting us and providing:

  • Container size (20ft, 40ft, HC, 53ft)

  • Floor-loaded or palletized

  • Approx. carton weight

  • Number of SKUs

  • Any special requirements

We’ll send a flat-rate quote within minutes.